EAST LONDON BALLERS YOUTH CIC is committed to providing high-quality sports training services to all participants in our basketball training programs. As our business involves in-person sports training services (rather than the sale of physical goods), our return policy applies to orders for courses and services. 1. Scope
This return policy applies to the following services:
 Youth basketball training sessions
 Private coaching sessions
 Holiday basketball camps
 Membership training plans
 Tournament registrations and sports activity services

  1. Cancellation Rules
    As training sessions are purchased as specific sports services:
     Once registration is confirmed, cancellations are generally not permitted without valid reason.
     Please provide advance notice if you need to cancel.
     Refund eligibility is determined based on the session start time and specific circumstances.
     Refunds are generally not available for sessions that have already commenced.
  2. Refunds for Special Circumstances
    Partial or full refunds may be granted in the following situations:
     Sessions cancelled due to reasons attributable to us (e.g., coach absence or venue issues).
     Sessions that cannot proceed due to force majeure (e.g., severe weather, venue closure).
     Duplicate charges or system errors.
  3. Non-Refundable Situations
    Refunds are generally not available in the following cases:
     Failure to attend due to personal reasons.
     Training sessions that have already started or been completed.
     Absences without prior notice.
     Inability to participate due to changes in personal schedule.
  4. Equipment and Merchandise (if applicable)
    For basketball apparel or training equipment purchased via our website:
     Items must remain unused.
     Opening or using the items may affect refund eligibility.
     Please contact us in advance to confirm the return address (located in the UK) before returning items.
  5. Refund Processing Time
    If eligible for a refund:
     We will process the refund within 3–5 working days of confirmation.
     Refunds will be issued to the original payment method.
     Please note that bank processing times may cause slight delays.
  6. How to Request a Return/Cancellation
    To request a cancellation or refund, please contact us at:

Address: 60 Beam Avenue, Dagenham, England, RM10 9BJ
Email: east.london.ballers@outlook.com
Phone: +447957579545

  1. Final Note
    We are committed to prioritizing the participant experience and fairness. Should any special circumstances arise, we encourage parents or students to communicate with us promptly so that we can handle the situation flexibly.